You must be aged 18+ for the adult only experiences.

Yes, days that have heavy or prolonged periods of rain, days with temperatures over 32.c and days where the wind gusts exceed 35mph. We keep an eye on the weather at all times, and if the forecasted weather looks set to interfere with your experience, we will call to postpone. We give 48 hours notice for a postponement.

Your voucher is valid for 12 months, but can only be used during April until the end of October, which is when we are open fully and giving regular flying demonstrations. Our birds are working on smaller indoor experiences, and resting during November until March.

We understand that sometimes things happen, meaning you can’t attend your experience. We ask that you give us 48 hours notice if you need to postpone.

Yes, if you run out of time, we are happy to extend your voucher for a further year, at the cost of £20.

Always!

We regret to inform you that due to our behind the scenes ground, and the bird’s fear of wheelchairs, this experience is only suitable for able bodied people.

This is an outdoor experience, and we recommend you take into account the unpredictability of the great British weather! Please be aware that our Experience Room is not heated, and can often be quite a cool room in the summer months and a cold room in the colder months, so we suggest you always bring an extra layer with you.

Please be aware that this experience involves a lot of standing and walking. The ground behind the scenes is stones, and consequently very uneven. We recommend that participants and guests wear flat and solid footwear that gives good ankle support.

You will be working with live animals, and their welfare will always come first, and sometimes it may be necessary for us to change part of your experience with little or no advanced warning.

Any guest or spectator behaving in a rude/abusive/dangerous or neglectful way, will be escorted off site, with no financial reimbursement for any part of the experience, and no right to return to site in the future.

Lunch is not included, you can bring your own, or you can head down to the café and purchase hot or cold food and drink. At The Centre we do have a fridge, a kettle and we always have a supply of tea bags! Please note that there is no drinking water at The Centre, however there is a free water fountain at the café where you can fill up your water bottle.

There are no toilets at The Centre, the nearest ones are located near the main entrance, and there are further toilets inside the café.

There are hand washing facilities at The Centre.

In the event of another Covid lockdown, vouchers are automatically paused, and will be restarted at the easing. Please also note that it will be necessary for Raptor Handlers to break social distancing in order to conduct this experience. Therefore, this experience can only take place when there are no restrictions in place regarding social distancing and the wearing of face masks.